Im having serious problems trying to get them to connect my line since i moved in .
There was a line already in, the old house users just took there number with them.

Since that day ive been on the phone to them roughly over an hour a day : This is a email i sent to watchdog to try get some advice. What you guys think

Dear Sirs

27/6/8 i moved into my new house. I tried to contact BT to get my line connected. After 40mins of them finding my address which the house has been there for 12 years they found it and tried to insist i had a package for £75 a month. I declined and chose the basic package for £11 a month.

Day later i had a phonecall saying they could not find my address again and that the package i set up hadnt been put through so had to go through it all again and was given yet another phone number for my house.

Monday moring i had a call off BT saying to phone them as i was driving at the time. I called back and neither department knew what was the problem for them phoning. After explaining what's been going on they said the package was canncelled because there was no line in the address. The lady i was speaking to addmitted there was a line and doesnt know why it happend so she transferd me over to a differnt department.

The next gentlemen said there was no line so i needed to pay £150 to get one setup and the date would be 15th of july instead of 2nd of july.

I explained again and after a call back he said every thing will be fine for the 2nd of july after i asked for a manager to contact me.

I was asked to create a package again but i refused as would be the third time to make a package and give out my details again when it should be on there system.

After another 40mins it was said everything is fine and my line would be connected.

Today 1/7/8 i had a call off BT saying there was a "buiness" line in the home so they need to send a engineer out to put a line in costing me 150 again. I refused saying it the prev owners were residential so there is already a line.

The lady said she would call be back. Thankfull she did 15mins later and said no worries my phone will be conncted again on the 2nd of july.

This is the most stressfull thing ive had to be put through and i pray to god it goes up tommorow. How can i get this sorted? Any help would most be apperiated

As with any calls of that nature - first off ask for the name of the person you are speaking to and their department, record this in writing along with the date and time, duration of call, details of convo and any other ppl you may be passed to. You then have a full record of everything for your self - so in the event of them overcharging you and you having to go to the courts to claim it back you are covered.

Once you have gotten the persons name and department - then announce to them "I would just like to inform you that I am recording this phonecall" Even if you are not - its perfectly legal and once they know that they wont give you any bullshit!

Hope this helps n let us know the outcome!

PJ

I know it's a bit late, but I had a very similar dispute with BT when I moved house a couple of years back.

I was without a phone, fax or internet connection for over a month. I spent a fortune calling them on my mobile! Nothing seemed to get things fixed. (Eventually I sent back their modem and told them what to do with their internet bills.

That's why I got Virgin cable, which is fine for my internet, and I am using the mobile for calls now.

Eventually BT got the phone line going, but it's very expensive, if you call mobiles, and I will get rid of it this year, and spend the money on an iPhone which can replace the internet and e-mail if the Virgin cable goes down or I move house. Don't need a fax much now.